Privacy Policy

  1. Thank you for visiting luxury-cards.co.uk. When you interact with us—whether by visiting the site, contacting us, or using our services—you entrust us with your personal information. This policy explains how we collect, store, and share your data via https://luxury-cards.co.uk (the “Site”) and related services.

    This policy is an integral part of our Terms and Conditions and Cookie Policy. By using the site or contacting us, you acknowledge that you have been adequately informed about our data processing practices.

    1. Data Controller Information

    S.C. Luxury Media Services S.R.L. (referred to as Advice Media/Luxury Media Services) is the owner and administrator of the site.

    • VAT/CIF: 41118624

    • Trade Register: J40/6418/2019

    • Address: Str. Icoanei 61, Ground Floor, Bucharest

    • Email: office@luxury-cards.co.uk | Tel: luxury-cards.co.uk

    2. Legal Framework

    We process data in compliance with:

    • GDPR (Regulation (EU) 2016/679)

    • Law no. 677/2001 (Personal data protection)

    • Law no. 506/2004 (Privacy in electronic communications)

    We do not sell, rent, or lease your personal information to third parties.

    3. Data We Collect

    3.1. Information You Provide Voluntarily

    When you fill out contact forms, request a quote, place an order, or comment on our blog, you voluntarily provide:

    • First and Last Name

    • Email Address

    • Phone Number

    • Shipping/Billing Address

    3.2. Information Collected Automatically

    We use cookies and technologies like Facebook Pixel to collect:

    • IP Address

    • Operating system and browser type

    • Browsing activity and interaction with the site

    Note: IP addresses are processed to ensure the site functions correctly and to prevent abuse. Cookies do not store personal data; such information is only accessible within your user account after logging in.

    4. Why and How We Process Data

    4.1. Legal Basis for Processing

    • Contractual Necessity: To take steps at your request before entering a contract or to fulfill an existing contract (shipping, invoicing).

    • Legal Obligation: To comply with tax laws and archiving regulations.

    • Legitimate Interest: To ensure site security, transparency on our blog, and business improvements.

    • Consent: For marketing communications and non-essential cookies.

    4.2. Purposes of Collection

    • Invoicing and delivering ordered goods/services.

    • Resolving complaints or order cancellations.

    • Marketing (only with prior explicit consent).

    4.3. Data Storage Duration

    Personal data is kept for the duration of the contractual relationship and thereafter as required by law (e.g., for accounting/archiving purposes).

    5. Sharing Your Information

    We disclose data only to essential partners:

    • Service Providers: Courier companies (delivery), IT maintenance, and accounting/billing software providers. These partners have limited access to your data only to perform their specific tasks.

    • Legal Authorities: When required by law (court orders, warrants).

    International Transfers: We currently do not transfer your data to countries outside the European Union.

    6. Your Rights

    Under GDPR, you have the following rights:

    • Right to Information: To receive details on how your data is used.

    • Right of Access: To obtain confirmation and a copy of the data we hold.

    • Right to Rectification: To correct inaccurate or incomplete data.

    • Right to Erasure (“Right to be Forgotten”): To request deletion of data under certain legal conditions.

    • Right to Restriction: To limit how we process your data in specific cases.

    • Right to Data Portability: To receive your data in a structured, machine-readable format.

    • Right to Withdraw Consent: At any time (for future processing).

    • Right to Object: To oppose processing based on legitimate interests.

    • Right to Lodge a Complaint: With the National Supervisory Authority (ANSPDCP).

    7. How to Exercise Your Rights

    To exercise any of these rights, please send a written, dated, and signed request to:

    • Email: office@luxury-cards.co.uk

    • Address: Luxury Media Services S.R.L., Str. Icoanei 61, Ground Floor, Bucharest.

    We aim to respond to all requests within 30 days.

    Effective Date: May 16, 2018 (Last updated to reflect current processing practices).

    Would you like me to draft a specific “Right to be Forgotten” request template based on this policy?